The right NX CAM partner at your side

This is how you find the right service partner for implementing NX CAM

03/01/2023

Finding the right partner for the NX CAM implementation

The first step on the way to a successful NX CAM implementation in your production is the search and selection of the right service partner (e.g. JANUS Engineering AG). In the best case, you will find a service provider who will continue to support you as a long-term partner for questions, training, maintenance and support as well as updates and upgrades after the implementation.

But how can you tell if a service provider is the right one for you? The following checklist will give you an overview of what you can expect from your Siemens Solutions Partner.

All services related to your NX CAM implementation from a single source

An intelligent system like NX CAM needs to be maintained. Setting up the system once is not enough. You need software licenses, post-processors, maintenance and updates, training and support, and future process analysis and optimization. It is a great advantage to get all the services you need from a single source. Look for a Siemens Solutions Partner with extensive practical experience in NX CAM, who offers all services from a single source and can therefore advise you proactively and openly in all areas.

Fast and direct contact with support

Being stuck in support queues for ages, only to be transferred to another employee after minutes of explanation of the problem, to whom you first have to explain your own production. This does not have to be the case. Ask your potential service partner about the support structure and how and to whom you can direct future inquiries should a collaboration occur.

Keeping employees' concerns and worries in mind

In addition to the good arguments for implementing NX CAM, your potential service partner should also have concrete measures at hand on how more skeptical employees can be brought on board right from the start. In addition, a good service provider also makes sure that the team remains motivated during and after the project to successfully carry out the changeover. This includes open communication and regular meetings, as well as a training plan that provides users with enough time and training opportunities right from the start.

On-the-job support after the NX CAM introduction

Even after a lot of training, users may still have questions, encounter problems, or may not be able to fully reconstruct processes after switching to a new system. Your potential Siemens Solutions Partner should be aware of this. In the best case, on-the-job support is firmly integrated into the implementation plan. Otherwise, ask whether there is a possibility of receiving support at regular intervals after implementation. This also gives colleagues confidence to overcome initial challenges quickly.

Good interpersonal relationships

The chemistry between users and service partners must be right. This is a point that is often disregarded, but it is a decisive factor for successful cooperation. Only if the NX CAM users get along well with the service partner and are happy to talk to him, problems or questions will be communicated at an early stage. As soon as there is an inhibition to call the service provider, there can be delays in solving the problem. Users who communicate with the service provider's contact person as a matter of course discover more potential and derive more benefits from the collaboration than someone who only wants to communicate what is necessary.

Your checklist for selecting a suitable NX CAM service partner:

All services around your NX CAM implementation from one source
Fast, direct contact with support
Keeping track of employee concerns and worries
On-the-job support after NX CAM implementation
Good interpersonal relationship between the users and the service partner

In addition to selecting the right Siemens Solutions Partner for the introduction of NX CAM, our whitepaper tells you what else you should know and consider.